PRIVACY POLICY

Privacy Policy

Westwood Projects Ltd

Website: https://www.westwood-projects.co.uk/

Last updated: 19/05/2026

Westwood Projects Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, contact us, request a download, submit an enquiry, accept cookies or communicate with us.

1. Who We Are

Westwood Projects Ltd is a UK-based company providing office refurbishment, commercial interiors, suspended ceilings, mezzanine floors and related workplace improvement services.

For the purpose of UK data protection law, Westwood Projects Ltd is the data controller for the personal information we collect through this website and our business communications.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details on our website: https://www.westwood-projects.co.uk/contact

2. What Personal Data We Collect

We may collect the following information when you use our website, complete a form, download a resource, contact us or request a quotation:

Your name
Your business name
Your email address
Your phone number
Your project details or enquiry information
Your location or business address, where relevant
Any information you voluntarily provide through our contact forms, email, phone calls or online submissions

We may also collect technical information when you visit our website, such as:

IP address
Browser type
Device type
Pages visited
Time spent on the website
Referral source
Cookie and analytics data

3. How We Collect Your Data

We collect personal data when you:

Submit a contact form
Request a quote or consultation
Download a free guide, checklist or resource
Call or email us directly
Interact with our website
Accept or manage cookies through our cookie consent tool
Consent to receive updates or marketing communications
Communicate with us through third-party platforms

We may also use trusted third-party systems to manage enquiries, automate follow-up emails, deliver downloadable resources and store customer communication records securely.

4. Why We Use Your Personal Data

We use your personal data to:

Respond to your enquiry
Provide quotations or project information
Send you a requested download, guide, checklist or resource
Follow up on your interest in our services
Arrange consultations, meetings or site visits
Provide customer service and project communication
Improve our website, marketing and customer experience
Measure website performance and user behaviour where consent has been provided
Maintain business records
Comply with legal and regulatory obligations

Where you have requested a free downloadable resource, such as an Office Refurbishment Checklist, we may use your submitted details to send you the resource and follow up about your enquiry or related services.

5. Our Lawful Basis for Processing Your Data

We process your personal data under one or more of the following lawful bases:

Consent: where you have agreed to receive marketing communications, requested a downloadable resource, or accepted non-essential cookies.
Legitimate interests: where we use your information to respond to enquiries, follow up on business interest, improve our services and manage customer relationships.
Contract: where processing is necessary to provide a quotation, prepare a proposal, deliver a project or manage an existing customer relationship.
Legal obligation: where we need to retain or process information to comply with legal, tax, accounting or regulatory requirements.

6. Marketing Communications

We may send you relevant updates, service information or follow-up communications where you have requested information from us, downloaded a resource or shown interest in our services.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We will not sell your personal data to third parties.

7. Sharing Your Personal Data

We may share your personal data with trusted third parties where necessary to operate our business and provide our services. This may include:

Website hosting providers
CRM and automation platforms
Email delivery platforms
Cookie consent management platforms, including Cookiebot
Analytics providers
IT support providers
Professional advisers, such as accountants or legal advisers
Project partners or subcontractors where required to deliver a service

These third parties are only permitted to process your data for specific purposes and must handle your information securely.

8. Use of CRM and Automation Systems

When you complete a form on our website, your details may be securely stored and processed within our customer relationship management and automation systems. These systems help us manage enquiries, send requested resources, notify our team of new enquiries and follow up with you in a professional and timely manner.

This may include storing your name, email address, phone number, company name and enquiry details so that we can respond to your request and manage communication effectively.

We only collect information that is relevant to your enquiry or request.

9. Cookies, Analytics and Cookiebot

Our website uses cookies and similar technologies to improve functionality, analyse website performance and understand how visitors interact with our content.

We use Cookiebot to help manage cookie consent on our website. Cookiebot allows visitors to choose which types of cookies they accept or reject, such as necessary cookies, preference cookies, statistics cookies and marketing cookies where applicable.

Necessary cookies may be used to make the website work correctly and cannot usually be disabled through our cookie consent tool. Non-essential cookies, such as analytics or marketing cookies, will only be used where you have provided consent.

Cookies may help us understand which pages are visited, how users find our website and how we can improve the user experience.

You can manage or change your cookie preferences at any time through the cookie settings tool on our website. You can also control or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

10. How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purpose it was collected.

Enquiry data may be retained for a reasonable period so we can manage follow-ups, quotations and customer relationships.
Customer and project data may be retained for longer where required for legal, accounting, contractual or warranty purposes.
Marketing data will be retained until you unsubscribe or ask us to remove your details.
Cookie consent records may be retained where required to demonstrate consent preferences.

11. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

This includes using secure systems, limiting access to personal data and working with reputable service providers.

12. Your Data Protection Rights

Under UK data protection law, you have rights over your personal data. These may include the right to:

Request access to the personal data we hold about you
Ask us to correct inaccurate or incomplete data
Ask us to delete your personal data
Object to certain types of processing
Ask us to restrict how we use your data
Request a copy of your data in a portable format
Withdraw consent where processing is based on consent
Opt out of marketing communications
Change or withdraw cookie consent where applicable

To exercise your rights, please contact us using the details on our website.

13. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any website you visit.

14. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Information Commissioner’s Office website: https://ico.org.uk/

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, systems or legal requirements.

Any updates will be published on this page with a revised “Last updated” date.